业务服务 exists to provide operational support for the District and to facilitate student achievement. 业务服务 provides sound fiscal management which enables 教师 和工作人员 to manage resources effectively, 促进学生实现其教育目标的过程, 确保本地区的财政稳定. The 业务服务 team is committed to supporting the campus with ongoing communication and training, 有效和高效的系统和程序, 以及创造收入和降低成本的策略. 业务服务 strives for high standards of service that meet the needs of the District and community.
业务服务 is located on the third floor of the Student and Administrative Services building on the main campus. 这个部门由代表14个国家的14个人组成.0名相当于全职的雇员. 学生雇员也由系里雇用. 本部门设有以下职位: � 商务服务总监.0 FTE � 薪资主管1.0 FTE � 工资技术员2.0 FTE � 会计主管1.0 FTE � 高级会计文员7.0 FTE � 二级会计文员(一).0 FTE � 会计1.0 FTE 业务服务 is responsible for administrative and business operations such as accounting (including auxiliary and foundation), 预算发展, 计划及监察, 收银员, 应收账款, 格兰特报告/监控, 采购及应付帐款, 财政援助支出, 和工资. Department goals focus on providing a strong foundation of administrative and financial services to students, 教师, 和工作人员. 业务服务 ensures that the student-learning mission of the District is achieved by providing services that support effective and efficient implementation of the institution�s core foundational processes.
下面列出了持续的行政单位成果, along with notes regarding subsequent changes which have occurred since the standards were originally identified.
-员工将报告预算转移, 请购单, 采购订单, 债权调整处理及时、准确.
-商业服务, 和IT部门一起, are continuing to work on implementation of portions of the Colleague Self-Service software which will allow users the ability to enter information directly into the District's ERP system, 减少了信息在系统中发布的时间.
-员工将报告说，在线访问使查看工资单信息更加容易, 包括W-2表格, 薪酬建议, 并留下结余摘要.
-商业服务 and the IT Department went live with additional features of the Colleague Self-Service software in early 2021. 这使得所有员工都可以更方便地访问员工信息, 不需要通过MyBC门户访问.
——学生, 教师, 员工会报告他们对业务服务部提供的服务水平感到满意.
-商业服务 and the IT Department are continuing to work on making information more accessible to all employees. The goal is to allow employees real-time access to information and the ability to make changes at the point of access, 在必要的时候.
新冠肺炎疫情导致的远程工作环境, 大大减缓了对2020年行政单位成果的积极培训和实施. 业务服务已经改变了重点，将培训调整为更永久的远程格式, 为了提高效率, 以及增加未来的培训潜力.
业务服务 has many strengths that benefit the District and allow better focus on the student and help ensure student success. 员工知识渊博，经验丰富, 并擅长与每个人面对面或通过远程沟通的方式进行沟通. 教职员工积极为学生服务, 教师, 并以最有效的方式雇佣员工, 包括对校园社区进行行政程序和流程的培训.
过去与商业服务相关的调查包括对员工和学生的问题. 调查包括有关当前流程和客户满意度的问题. 在审查回复后, 评价的结果表明了下列后续行动的目标:
业务服务 will continue to support institutional success by being responsive to financial research requests and providing fiscal leadership that embodies the District's strategic initiatives. 由于Covid-19的限制，通过持续的远程工作环境, 商务服务部继续致力在以下方面作出改善:
继续为大学生提供坚实的行政和财务服务基础, 教师, 和工作人员.
提供员工发展和培训，以不断提高高质量的绩效, 多样化的员工, 致力于业务运作，支持学院的使命.
在工作场所继续培养团队精神、团结精神、自豪感和专业精神.
拥抱技术以提高效率，包括简化当前的流程.
Cross-training 业务服务 staff on administrative and financial operations to ensure ongoing process improvements.
业务服务 will continue to work with the IT Department in reviewing the District's ERP Self-Service software for any pieces that may be implemented to improve current support and processes.
策略一:校园传播
Develop additional and more effective methods of communicating and educating the campus community on budget issues, 例如受限制的拨款程序, 采购问题, 以及薪资项目. 举办各种研讨会，并通过现有的规划委员会沟通问题.
有效的沟通是接触校园社区的关键. 进行论坛, 提供车间, 与常设委员会合作是传递战略信息的重要组成部分.
策略2 -简化系统和流程
业务服务 will work on developing systems and processes to reduce or eliminate the need for paper and paper storage whenever possible. 它将寻求利用现有的地区资产, 工具, 以及有效实施这些可持续成果的过程.
该学院一直致力于开发一个强大的太阳能项目. 它尽可能地利用节水方法. 可持续管理的下一步是减少纸张的使用和浪费. 通过这样做, 与文件存储相关的存储设施和维护的需要, 还有纸张消耗, 会大大减少.
业务服务将寻找虚拟机会, 以及在Covid-19相关限制解除后的可用房间, 以便举行常设培训会议. These trainings will be aimed at creating informal training time for employees who have formal District training but may need additional information or hands on tutoring regarding specific processes.
The large number of grants the District receives has a significant impact on the volume of transactions that 业务服务 processes. Technology grants and other CCCCO grants and restricted funding sources significantly increases the revenue and expenses of the District. 业务服务团队目前有1个.由这些受限制来源资助的25个全职工作机会(范围从0至5个范畴).025 FTE在CA社区学院技术中心(CCCTC)的共同评估计划为0.6875 FTE在CCCTC核心应用程序). Preserving staffing levels is essential for maintaining customer service expectations of internal and external customers. A reduction in grant funding could lead to a negative reduction in 业务服务 staffing which could threaten the current level of customer service provided to the District.
| 最初的优先级 | 程序，单位，区域 | 资源类型 | 帐号 | 目标代码 | 一次增广 | 持续的增加 |
| 描述 | 支持的理由 | 潜在的替代资金来源 | 优先级标准 | |||
| 1 | 业务服务、文档支持和保留 | 设备 | 11-000-280-1-672000-56411 | 56411 | $7,500.00 | $0.00 |
| Desktop scanning hardware and software access to allow movement towards a paper reduced work environment. | The increased size of the College over the last several years has put a strain on the amount of documentation passing through 业务服务. 需要解决的问题, 文件, and then retain this paper load is reaching a saturation level in the Business Office as well as the record retention facilities. 过渡到纸张减少, 最终实现无纸化, 工作环境应提高效率，同时支持学院的可持续发展目标. The reduced work papers will also decrease the need for additional record retention facilities and reduce the amount needed for upkeep of the facilities. The swift shift to remote work environments experienced in 2020 also highlight the need for more paperless options to process the District's business operations. |
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